Apologizing
I'm sorry.
I made a mistake.
Please accept my apologies.
I'm sorry. I didn't mean to . . .
(I'm) sorry. I didn't realize that . . . .
That's okay.
No problem.
Prefacing bad news
I'm sorry (I have) to tell you this, but . . .
I hate to tell you this, but . . .
I don't know how to tell you this, but . . .
I have some bad news.
(Formal) written apologies
We regret to inform you that . . .
Regretfully, . . .
Unfortunately, . . .
Informal
This is my boss, Mr. Stratford.
Jared, this is my secretary, Barbara.
Good to meet you.
Nice to meet you too.
I'd like you to meet my co-worker, Collin Beck.
Collin, this is Susan Palmer.
Nice to meet you.
My pleasure.
Have you met, Jason?
Jason, this is Teresa.
Hi, I'm Jill Watson.
I don't believe we've met. I'm Greg.
Formal
I'd like to introduce you to my dear friend, Mrs. Pleasant.
Allow me to introduce myself/my colleague, Ms. Winters
Let me introduce you to my colleague, Dean Richards.
Mr. Richards, this is David Porter from Aerospace Inc.
How do you do?
How do you do?
It's a pleasure meeting you.
Important body language to remember: Smile, eye contact, firm handshake.
What do you do at ABC Company?
I am in charge of marketing.
I'm responsible for sales.
I program computers.
I recruit and train employees.
What does your company do?
We design software.
We build storage units.
We produce small appliances.
We're in the insurance business.
Describing Products
Tell me about (this product)
What can you tell me about (this product)?
Can you give me some information/details about this?
What is special/unique about this?
What are the specifications?
Let me tell you about . . .
This is our (newest) product. This is one of our latest designs. It is made of . . . It can be used for . . . You can use it to . . . You can . . . with it This has/contains . . . This one features . . . This comes with . . . This is equipped with . . . This particular model . . . This is priced at . . . This costs . . .
Explaining
Can you explain . . .
Can you tell me why . . .
Why . . .
What happened . . .
Well, . . .
Let me explain.
Let me tell you why . . .
Here's what happened:
There's a (good) reason for this:
The reason is . . .
I'm sorry. I can't tell you that (right now).
Can I get back to you on that?
I'll explain (a little) later.
We'll come to that later.
We'll get to that in a few minutes.
Can we save that until later?
Forward-Looking Statements
What are your plans for the future?
What are your projections for the next quarter?
What do you expect to achieve (in the near future)?
What are your (sales) projections for next six months?
What are your goals for the coming year?
We expect . . .
We plan to . . .
We project . . .
We hope to . . .
We should . . .
We will be (V+ing) . . .
If all goes as planned,
Our projections are . . .
According to our projections,
Job Responsibilities
What do you do (in your job)?
What is your main job?
What are you in charge of?
I am in charge of training employees.
I am responsible for watering the plants.
I take care of corporate accounts.
I usually answer telephones.
I mainly write reports.
I repair jet engines.
Requesting
Informal
- Please . . . Would you . . . Could you . . . Would you please . . . . Could you possibly . . . Would you mind (V+ing) . . . Could you do me a favor?
Formal
- Could I ask you to . . . Would you mind if I asked you to . . . Would you be so kind as to .
http://www.eslgold.com/business/useful_expressions/
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